FAQ's

FAQS

Rum City Locks & Security is a locally owned and licenced business providing locksmith and security services to residential and commercial clients in the Bundaberg region. We are specialised residential, commercial and automotive locksmiths, our security services include alarm and security system installations, security guards and security patrols. Read answers to frequently asked questions about our services.

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What is the difference between replacing locks and rekeying? Which is the better option for me?

When we do a lock replacement, we remove the lock from the relevant door or window and replace it with a different model. It’s the best way to get the ultimate security and peace of mind at your apartment, home or business.

Lock replacements also mean that you receive the latest technology and a brand new lock that will last.

In contrast, rekeying is the process of working on the existing lock so that old keys do not work with the lock anymore.

If you are moving into a new house, apartment or commercial premises, rekeying is an affordable way to render the old keys useless. If you’ve lost a set of keys to your business and you’re worried about them being found and used to gain access to the premises, rekeying is an efficient way to make sure the old keys can’t be used in your locks. It does mean keeping the old lock which may need replacing in the not too distant future, depending on its age.
I am locked out of my house. What should I do?

Rather than attempting to break into your house through a window or the backdoor, it’s best to call our number.

We will get a locksmithout to you as soon as possible, ensuring that you are back inside your house without any damage to your doors, windows or the rest of your property.

Our locksmith will either replace your lock or rekey it on the spot.
Do I need an alarm system?

If you are concerned about residential break-ins or want to protect the inventory at your business, an alarm system is an essential installation. Having an alarm system will alert you if someone is trying to break in to your property.

We can pair it with a CCTV system, so you have eyes on your property and the surrounding area.
Can you open a safe for me if I’ve lost the key?

Yes, we are licensed and trained to open safes that work with a lock and key. If you have an electronic safe, you may need to consult the manual or the manufacturer for instructions on how to open it.